University of Pittsburgh
School of Information Sciences
Library and Information Science Program


LIS 2585 Healthcare Consumer Resources and Services

NOTE: this is a generic syllabus; students will receive an actual syllabus for the course in the terms in which it is offered. This course is typically offered in the Spring Term (January-April) in both an on-campus version and in a distance education version


Instructor: Ellen Detlefsen - ellen@mail.sis.pitt.edu - http://www2.sis.pitt.edu/~ellen/


This term-long, 3-credit course will focus on collection development, reference, and education services with special populations, in the special domain of consumer health materials in print, nonprint, and electronic formats. The course covers the identification of appropriate and accurate materials for consumer health and family education; the policy issues that arise when providing consumer and family health information in different settings; the role of the public media; and information and referral services to and from healthcare organizations, community agencies, and public libraries.

Among the "special populations" whose health-related information needs will be discussed are persons living with AIDS/HIV disease, children, those with chronic diseases, persons of color, the disabled, the dying, the elderly, those of limited literacy, gay/lesbian/bisexual people, the homeless, those with mental illnesses, pet owners, the poor, prisoners, refugees, teens, women, and men. The role of their family, friend, or neighborhood caregivers as information seekers will also be discussed.

This course is especially appropriate for those interested in working in medical and public libraries, healthcare organizations, community agencies, middle and high school library media centers, and academic libraries with students intending careers in the helping or service professions.


CALENDAR

The first seven sessions provide a general background to the problems and issues of Consumer Health Information (CHI), with a special emphasis on issues in collection development.

Session 1
Introduction; Sites & Providers; Local & National Resources; Users of CHI

Session 2
Literacy Levels; Medical Terminology; MEDLINE, CINAHL, and Other Online Sources of Indexing for CHI Materials

Session 3
Formats for Information; Collections Development; Reviewing Sources

Session 4
Standards and Policy Statements; Liability and Disclaimers; Facilities Planning; Staffing Needs; Organization Schemes; Classifications

Session 5
Information Behaviors of Consumers, Patients, and Their Caregivers; Consumer Health Information (CHI) for Sale: Information Brokers and Freestanding CHI Centers

Session 6
Consumer Health Information in the Public Media: The Role of Print and Broadcast Journalism; Audio-visual Materials; the Internet and World Wide Web Materials; Consumer Informatics

Session 7
Alternative/Complementary Medicine Information and Services; Drug Information and Services; Nutrition Materials and Services.

The next seven sessions deal with several "special populations" and their specific CHI needs, as well as specialized collections, services and materials developed for these groups.

Session 8
Legal, Economic, and Faith-based Materials and Services; Materials and Services for the Poor, the Homeless, and Prisoners

Session 9
Materials and Services for those with Chronic Diseases, the Disabled, those with Mental Illness, and Persons Living with AIDS/HIV Disease; the Hospice Movement and CHI Materials and Services for Those who are Dying

Session 10
Age-related Issues in CHI: Pediatric Materials and Services; Materials and Services for Young Adults; Geriatrics Materials and Services; CHI Materials and Services for Pet Owners

Session 11
Issues of Ethnicity and CHI: Materials and Services for African Americans; the Highmark Minority Health Link Project

Session 12
Issues of Ethnicity and CHI: Materials and Services for Hispanic and Latino People, Asian Pacific Peoples, and Native Peoples

Session 13
Gender Issues in CHI Materials and Services: Services and Materials for Women; the Men's Health Movement

Session 14
Minority Issues in CHI Materials and Services: Gay/Lesbian/Bisexual Materials and Services; Services and Materials for Refugees

Session 15
The Professional Presentation Session



COURSE REQUIREMENTS

1. Attendance & active participation in class
2. Readings as assigned
3. Active participation in the class e-list
4. 12 exercises
5. Weekly discussions of the "clipping of the week"
6. Weekly discussions of the "reference question of the week"


READINGS

Readings will be taken from a web-based textbook, from the journal literature of both library/information science and medicine, and from representative websites. Whenever possible, the web-based version of a source will be hot-linked in this syllabus. Articles marked with a double asterisk ** are available on the web to University of Pittsburgh community ONLY, accessible from the Health Sciences Library System homepage at http://online.hsls.pitt.edu/;

Additional readings may be assigned throughout the course of the term.

The required text for the course will be:

National Network of Libraries of Medicine. South Central Region. Consumer Health: An Online Manual. Houston TX: Houston Academy of Medicine-Texas Medical Center Library, 2000. [hereinafter cited as Consumer Health: An Online Manual] http://www.nnlm.nlm.nih.gov/scr/conhlth/manualidx.htm


RESOURCES FOR WRITING PAPERS AND PREPARING PRESENTATIONS
--. A Poster Worth a Thousand Words: How to Design Effective Poster Session Displays. Journal of the American Dietetic Association 1993; 93(8):865-866.

Centers for Disease Control and Prevention. National Center for Health Statistics. How to cite electronic media. http://www.cdc.gov/nchs/howto/sitelec/citelec.htm

Connor CW. The Poster Session--A Guide for Preparation. Denver: USGS, 1988. 12 pp. [ERIC document]

Dzurinko MK. Giving presentations with pizazz. Information Outlook 1999; :34-36.

Harig KJ et al. The Librarian's Idea Book. Research, Innovations, Solutions from ALA Poster Sessions. Chicago: ALA, 1993. Introduction "What Are Poster Sessions?", pp. ix-xii.

Huth EJ. How to Write and Publish Papers in the Medical Sciences. 3rd ed. Baltimore: Williams & Wilkins, 1990.

Amedeo/Instructions for authors. http://www.Instructions4Authors.com

[Instructions for Authors from medical journals] http://www.mco.edu/lib/instr/l ibinsta.html

Levine MA. Creating posters for humanities & social sciences. http://exodus.lcsc.edu/ss150/post er.htm

Medical Library Association. Style Manual. http://www.mlanet.org /publications/style/index.html

Medical Library Association. Guidelines for Converting an Oral Presentation to a Manuscript for Publication. http://mlanet.org/publications/bmla/convert.html

Occupational Safety and Health Administration. Presenting Effective Presentations with Visual Aids. http://www.osha-slc.gov/doc/outreachtraining/htmlfiles/traintec.html

Rupnow J, King JW. A primer on preparing posters for technical presentations. Food Technology 1995; : 93-102.

Talking science: How to prepare for presentations. http://www.biomednet.com/hmsbeagle/69/notes/adapt [requires free registration; has links to five additional sites for tips on giving presentations]

Welch HG. Preparing manuscripts for submission to medical journals: the paper trail. Effective Clinical Practice 1999; 2(3):131-7.



EXERCISES

[1] Review Exercise-1

Choose a book that is a patient/consumer/caregiver narrative, clear your choice with the instructor, read it, and write an evaluative review for your colleagues. The reviews will be shared electronically so that each participant will have the recommendations from all other classmates. Each student will read a different title. The review should be posted to the class alias by 11am on the due date so that the entire class can benefit from your review and evaluation. A short list of appropriate books appears here; please feel free to choose other titles as long as you clear your choice with the instructor.

A Short/Selective Bibliography of Patient and Caregiver Narratives

AIDS/HIV DISEASE
Ashe A. Days of Grace: A Memoir.
Burns SA. Sarah's Song: A Ture Story of Love and Courage.
Glaser E, Palmer L. In the Absence of Angels: A Hollywood Family's Courageous Story.
Senak M. Fragile Circle: A Memoir.

ALZHEIMER DISEASE
Artley B. Ginny: A Love Remembered.
Bayley J. Iris: A Memoir.
Bayley J. Iris and her Friends : a Memoir of Memory and Desire.

CANCERS
Rollin B. First You Cry.
Grealy L. Autobiography of a Face.
Handler E. Time on Fire: My Comedy of Terrors.
Lorde A. Cancer Journals.
MacPherson, M. She Came to Live Out Loud: An Inspiring Family Journey Through Illness, Loss, and Grief.
Picardie R, Seaton M, Picardie J. Before I Say Goodbye.
Radner G. It's Always Something.
Tilberis L, Ball AL. No Time to Die.
Gaynes F. How Am I Gonna Find a Man if I'm Dead?

HEART DISEASE AND STROKE
Cole HA, Jablow MM. One in a Million.
Grizzard L. I Took a Lickin' and Kept on Tickin'(and Now I Believe in Miracles).
McCrum R. My Year Off: Rediscovering Life After a Stroke.
Sarton M. After the Stroke: A Journal.
Sylvia C, Novak W. A Change of Heart: A Memoir.

MENTAL ILLNESS
Grandin T. Thinking in Pictures : and Other Reports From my Life With Autism.
Handler L. Twitch & Shout : a Touretter's Tale.
Hornbacher M. Wasted : a Memoir of Anorexia and Bulimia.
Jamison, KR. An Unquiet Mind.
Kaysen S. Girl, Interrupted.
Knapp C. Drinking: A Love Story.
Slater L. Prozac Diary.
Styron W. Darkness Visible: A Memoir of Madness.

NEUROLOGIC DISEASES
Albom M. Tuesdays with Morrie.
Bauby J-D. The Diving Bell and the Butterfly.
Gottstein EG. Recalled to Life; the Story of a Coma.
Webster BD. All of a Piece: A Life with Multiple Sclerosis.

CAREGIVERS
Dorris M. The Broken Cord.[adopted child's fetal alcohol syndrome]
Humphry D, Wickett A. Jean's Way. [companion's breast cancer]
Lear MW. Heartsounds. [spouse's heart attack]
Lerner G. A Death of One's Own. [spouse's brain cancer]
Peabody B. The Screaming Room: A Mother's Journal of her Son's Struggle with AIDS
Rollin B. Last Wish. [mother's ovarian cancer]

COLLECTIVE BIOGRAPHY
Krementz J. How It Feels to Fight For Your Life. [teens with chronic illnesses]
Sheed W. In Love with Daylight: a Memoir of Recovery.

PHYSICIAN AS PATIENT
Payne JE. Me Too: A Doctor Survives Prostate Cancer.
Rosenbaum EE. A Taste of My Own Medicine: When the Doctor Is the Patient.
Sacks O. A Leg to Stand On.


[2] Review Exercise-2

Choose an item that is a consumer-oriented CHI "reference" book, clear your choice with the instructor, read it, and write an evaluative review for your colleagues. The reviews will be shared electronically so that each participant will have the recommendations from all other classmates. Each student will review a different title. The review should be posted to the class alias by 11am on the due date so that the entire class can benefit from your review and evaluation.


[3] Review Exercise-3

Choose a magazine or newsletter that is consumer health-oriented, clear your choice with the instructor, read at least a year's worth of it, and write an evaluative review for your colleagues. The reviews will be shared electronically so that each participant will have the recommendations from all other classmates. Each student will review a different magazine. The review should be posted to the class alias by 11am on the due date so that the entire class can benefit from your review and evaluation.

A Selective List of Consumer Health Magazines and Newsletterss

AARP Modern maturity
ACSMS health & fitness journal
Accent on living
Advances; journal of mind-body health
Aging today
Allergy alert
Alternative medicine
Alternative medicine review
American baby: For expectant and new parents
American health for women
American council on science & health
American journal of health behavior
American journal of health promotion
Art of health promotion
American journal of preventive medicine
Arthritis today
Being well
Better nutrition
Black healthquest
BottomLine/health
Breastfeeding review
Business and health
Cleveland Clinic heart letter
Cleveland Clinic men's health advisor
Consumer reports on health
Cooking light
Coping with cancer
Diabetes forecast
Diabetes interview
Diabetes self management
Diet-heart newsletter
Dr. Andrew Weil's self healing
Employee health and fitness
Environmental nutrition
Exceptional parent
FDA consumer
Fibromyalgia wellness newsletter
First year of life
Focus on healthy aging
A Friend indeed: for women in the prime of life...
Harvard health letter
Harvard heart letter
Harvard men's health watch
Harvard mental health letter
Harvard women's health watch
Healthline
Health after 50
Health and stress
Health & you
Health consciousness
Health education and behavior
Health facts
Health letters
Health news
Healthy weight journal
Heart and soul
Holistic medicine
Integrative medicine
Johns Hopkins medical health letter after 50
Journal of alternative and complementary medicine
Journal of anti-aging medicine
Journal of health communications
Journal of nutrition education
Journal of sports medicine & physical fitness
Mayo Clinic health letter
Mayo Clinic women's healthSource
Medical update
Medicine and science in sports & exercise
Men's health
National women's health report
Natural health
New choices: living even better after 50
Nutrition action health letter
Nutrition update
Occupational health & safety
Parents magazine
People's Medical Society newsletter
POZ
Prevention
Priorities for health
Physician and sports medicine
Preventive medicine
Running & fitness news
Scientific review of alternative medicine
Tufts University health & nutrition letter
University of CA Berkeley wellness letter
University of Texas lifetime health letter
Vegetarian times


[4] Review Exercise-4

Choose two audiovisuals--one in a video format and one in an audio format--that deal with the same topic and that are designed for a consumer health-oriented audience; clear your choices with the instructor, view/listen to them, and write an evaluative review for your colleagues. The reviews will be shared electronically so that each participant will have the recommendations from all other classmates. Each student will review different non-print materials. The reviews should be posted to the class alias by 11am on the due date so that the entire class can benefit from your review and evaluation.


[4] Review Exercise-5

Choose one consumer health World Wide Web megasite from the list below, clear your choice with the instructor, visit the site, and write an evaluative review of the site for your colleagues. The reviews will be shared electronically so that each participant will have the recommendations from all other classmates. Each student will review a different Web megasite. The reviews should be posted to the class alias by 11am on the due date so that the entire class can benefit from your review and evaluation.

A Selective List of CHI "megasites"

Hardin Meta Directory http://www.lib.uiowa.edu/hardin/md
Health A-to-Z http://www.healthatoz.com/
Health Notes from Your Family Physician http://www.familydoctor.org/
Health on the Net World-Wide http://www.hon.ch/
HealthAnswers http://www.healthanswers.com/
HealthCentral http://HealthCentral.com/home/ home.cfm
healthfinder http://www.healthfinder.gov
Healthtouch http://www.healthtouch.com/
Healthwide http://www.healthwide.com
Intelihealth http://www.intelihealth.com
MEDEM http://www.medem.com/
Medical Matrix http://www.medmatrix.org/
Medical World Search http://www.mwsearch.com
MEDLINE Plus. http://medlineplus.nlm.nih.gov/medlineplus/
Medsite http://www.medsite.com
Michigan Electronic Library - MEL Health http://mel.lib.mi.us/health/
NetWellness http://www.netwellness.org
NOAH: New York Online Access to Health http://www.noah-health.org/
WebMD http://webmd.lycos.com/


[5] Review Exercise-6

Choose a television show or regularly-broadcast television segment, or a regularly-broadcast radio program that is consumer health-oriented, clear your choice with the instructor, watch or listen to at least one week's worth of it (if it is a daily show) or two week's worth (if it is a weekly show), and write an evaluative review for your colleagues. The reviews will be shared electronically so that each participant will have the recommendations from all other classmates. Each student will review a different show or segment or program. The review should be posted to the class alias by 11am on the due date so that the entire class can benefit from your review and evaluation.


[6] Review Exercise-7

Choose an item that is a consumer-oriented CHI title that is from a "complementary or alternative" point of view, clear your choice with the instructor, read it, and write an evaluative review for your colleagues. The reviews will be shared electronically so that each participant will have the recommendations from all other classmates. Each student will review a different title. The review should be posted to the class alias by 11am on the due date so that the entire class can benefit from your review and evaluation.


[7] Site Visits summaries

In consultation with the instructor, and no later than the second week of class, choose one general consumer health site or provider, and arrange to interview the librarian or manager. In a short paper of no more than 2 pages, describe the physical facilities, users, services, staffing, collections, publications, etc. Please turn this paper into the instructor, not the class alias.

Then repeat the process for an information site, service, or source that is focused on a single disease, treatment, special population, or type of information. Please turn this second site visit paper into the instructor, not the class alias.

Each member of the class will do two visits. There is to be no overlap of sites among members of the class! Feel free to choose a site or individual near where you live or work, but please do not choose any site where you now work or are an intern, or have worked or interned in the past, or which you have visited for another class.


[8] Summary Pathfinder

Pick a consumer health topic that interests you (or someone close to you). Prepare a 2-page guide to basic information about that problem, oriented to the layperson. Try to use resources from both the medical and public sectors, and try to locate audiovisual, electronic, and print resources and local organizational resources if possible. You may use health resources in any formats from any health sciences, patients', or public library or organization. Use the chapter in Consumer Health: An Online Manual entitled "Development of Hot Topics Fact Sheet for Consumer Health Libraries," by Elizabeth Williams, available at http://www.nnlm.nlm.nih.gov/scr/conhlth/manualidx.htm , as a guide and use the University of Utah Patient Education checklist to review your work before turning it in; the checklist is available at http://www.med.utah.edu/pated/authors/print_checklist.html

Please turn this into the instructor by 10am on the due date in "camera-ready" form, so that it can be duplicated for class distribution.


[9] Group Project

After week 3 of the class, you will be assigned to a small group, and your group will be assigned to a real world client with a consumer health information need.


[10] Electronic Conference Review

Subscribe to CAPHIS, the listserv-tm discussion list of the Consumer and Patient Health Information Section of the Medical Library Association.

You can either subscribe directly from the CAPHIS website at http://caphis.njc.org/, or you can subscribe directly by sending an email message to: listserv@hslc.org
(leave the subject line blank)
(send ONLY this message)
subscribe CAPHIS yourfirstname yourlastname

Please read CAPHIS faithfully for three months. You should then review this list-lurking experience in a paper of no more than 2 pages. Turn this paper into the instructor, not the class alias.

You should feel free to comment on and quote from the list traffic on our class alias, as appropriate.


[11] Professional Presentation STRUCTURED abstract

[12] Professional Presentation

You should choose a topic relating to a current issue in the consumer health information field. This should be a professional LIS issue, not a disease or treatment issue.

In consultation with the instructor, choose a problem that interests you personally or one that needs to be accomplished professionally. You might want to write a collection development policy for consumer health materials for a particular library, or evaluate a consumer health or patient education service that already exists. You might want to create a Web site or a guide to Internet resources for a particular client group. You might want to attempt a publishable review of the literature on a CHI problem for a professional journal. Clear your choice of topic with the instructor.

Please prepare a poster, or a talk of 10 minutes duration, or a educational session of 10 minutes, or some kind of 10 minute presentation for a professional meeting, etc., on the topic. Clear your choice of presentation format with the instructor.

You must prepare a structured abstract for your work, and a 2-page handout/bibliography for presentation to your peers. Posters or talks or presentations or sessions will be presented in class on the due date. Structured abstracts must be submitted electronically to the instructor one week prior to the presentations; the presentations--posters, talks, sessions, etc.--will be presented to the colleagues on the last day of class.


Thematic Option

IF you choose this option, you may focus ALL your written work for this class on a particular special population--ie. persons living with AIDS/HIV disease, children, those with chronic diseases, persons of color, the disabled, the dying, the elderly, gay/lesbian/bisexual people, the homeless, those of limited literacy, those with mental illnesses, pet owners, the poor, prisoners, refugees, teens, women, men, or any other population that you would like to investigate.

Please discuss your choice with the instructor and make this decision by the second week of class.



A note on Citations

Please choose and use a standard citation style and style manual whenever you cite the work of another; a good choice for those interested in medicine is the Uniform Requirements for Manuscripts Submitted to Biomedical Journals which may be found on the World Wide Web at http://www.acponline.org/journals/annals/01jan97/unifreqr.htm

Those interested in academia may want to use the Publication Manual of the American Psychological Association, while those interested in a style manual suited to the general public might want to use the Manual for Writers of Term Papers, Theses, and Dissertations, by Kate L. Turabian, published by the University of Chicago Press. Both titles are regularly available in libraries and bookstores.


A note on Language Courtesy

Inclusive language: Gender-inclusive language is required in all course work. The use of respectful language in any situation is not a matter of political correctness but one of simple courtesy.


A note on Special Needs

Students with disabilities who require special accommodations or other classroom modifications should notify the instructor and the University's Office of Disability Resources & Services (DRS) no later than the 2nd week of the term. Students may be asked to provide documentation of their disability to determine the appropriateness of the request. DRS is located in 216 William Pitt Union and can be contacted at 648-7890 (Voice), 624-3346(Fax), and 383-7355(TTY). Students who must miss an exam or class due to religious observances must notify the instructor ahead of time and make alternative arrangements.


copyright 2003, Ellen Gay Detlefsen

LIS 2585 syllabus last updated 11.21.03