SAA Student Chapter Presents

Records Managers: Two Perspectives

February 13, 2003

SPEAKERS:

William Ainsworth, Jr. - Manager – Records & Information Management
Buchanan Ingersoll – Attorneys
http://www.buchananingersoll.com

Chris Nettrour - Coordinator of Records
Federated Investors
http://www.federatedinvestors.com

William Ainsworth, Jr. - Buchanan Ingersoll

Records & Information Management in the Law Office

I. Process Improvement Planning

  • Evaluate:
    • Needs
    • Staff
    • Systems
    • Workflow
  • Establish departmental focus on the CUSTOMER
  • Determine initial needs that can be met by staff strengths
  • Define:
    • Metrics (measuring success)
    • Vision (understanding processes, communication)
II. How?

  • Departmental design – form follows function (vision)
  • Identify best processes:
  • Supplying needed services
    • Protecting organizational interests
    • Introduce, establish and institutionalize uniform work processes
  • Remain current with marketplace technology

III. Challenges of Law Firms

  • Increased competition > meeting client expectations
  • Increased workload > in a legal & contractual world, everything is open to interpretation
  • Time management > increased & complicated case loads
  • Increased client demand > accelerated business pace

IV. Records Management Opportunities & Challenges

  • Flexibility & adaptability
  • Planning for desired results
  • Enduring in a strong, challenging work environment
  • Records and information management = Art
  • Strong oral & written communication skills
Chris Nettrour - Federated Investors

Corporate Records & Information Management - Investment Manager

I. Records Management Department Objectives

Purpose of Records Management Program

  • Control costs
  • Streamline recordkeeping
  • Ensure proper records retention
  • Expedite the efficient provision of records & information

Goals & Objectives

  • Service
  • Space/expense reduction
  • Protection/destruction

II. Document Life Cycle

  1. Creation/receipt
    • Distribution
    • Protection
    • Creation = most important stage of the document life cycle, necessitates all other stages of the document life cycle

  2. Active use
    • Frequent reference
    • Maintained on-site
    • Provides current information

  3. Semi-active/inactive use
    • Infrequent reference
    • Retained for legal/business reasons
    • Off-site storage > records centers

  4. Disposition
    • Expired retention periods
    • Legal/business needs no longer applicable
    • Completion of cycle
    • Destruction

III. 6 Essential Components for a Records Management Program

  1. Uniform Classification of Documents
    • Easy to use
    • Produces increased accessibility of information
    • Minimizes unnecessary duplication of records
    • Application of retention dates
    • Create purge schedule

  2. Forms/Reports Management
    • Standardizes forms/reports with corresponding numbering system
    • Analysis of paper & electronic forms/reports
    • Establishing ordering/stocking arrangements

  3. Inactive Files Management
    • Provision of an economical, secure storage facility
    • Back-up media storage
    • Provision of timely records retrieval
    • Destruction of records that met retention requirements

    Proper indexing is important for storing inactive records:

    • Need specific date ranges
    • Avoid the use of abbreviations
    • Use appropriate retention periods

  4. Retention Schedule
    • Records are retained for legal, operational and/or historical purposes
    • Invalid records are destroyed
    • Minimize requirements for filing equipment and space

    Documents are retained to meet:

    • Legal requirements - legal, regulatory and agency statutes
    • Administrative needs - job performance

  5. Records Management Training
    • Establish clear procedures and provide easy-to-read instructions
    • Ongoing component of the records management program
    • Training materials should be current to reflect changes in business
    • Evaluate progress of training program

  6. Vital Records - an estimated 2% of records are considered vital
    • Essential for business operations
    • Emergency Preparedness Plan
    • Enables:
      • Continuation and/or resumption of operations
      • Re-creation of legal & financial status of corporation
      • Fulfillment of stockholder & employee obligations in case of disaster

IV. Retention Schedules for Electronic Records

Technical Challenges:

  • Specific software/hardware environments
  • Upgraded software must be backwards compatible
  • Electronic storage media = limited life span
  • Some information processing systems cannot maintain record content through time

Operational Challenges:

  • Redundancy between electronic & non-electronic formats
  • Limited control over creation, maintenance and deletion of electronic records
  • Lack of standardized indexing classification of electronic records
  • Identifying all copies of an electronic record

Legal Challenges:

  • Remaining current with rules & regulations
  • Few examples of case law which provide background & guidance
  • Storing, retaining and indexing electronic records

V. Developing Retention Schedules for Electronic Records

  • Identify business processes
  • Identify & profile electronic systems, tools and associated records
  • Perform records analysis & legal research
  • Produce retention schedule
  • Obtain approvals to finalize retention schedule
  • Develop policies & procedures
  • Implement retention schedule
  • Conduct annual reviews

VI. Electronic Records Management - Problems & Issues

  • Inadequate attention & consideration is given to the creation of records and organization and identification of electronic records
  • Protection & security of electronic records is often overlooked
  • Useful life of electronic records is significantly shorter than that of paper and microfilm records
  • Unclear ownership status & management responsibility for electronic records

VII. Electronic Records Solutions

  • Application of record series concept
  • Inventory each computer & electronic imaging system

VIII. Fixed Disks, Directories and Subdirectories

  • It is critical that records managers & PC users work closely together to organize PC-based records to facilitate precise & timely retrieval
  • This can be achieved by:
    • Developing a data dictionary/thesaurus to provide naming file consistency
    • Relating file indexes for paper records to corresponding electronic records
    • Records managers must work with end-users to organize PC-based records in such a way that will promote implementation of retention policies

IX. Archival Status of Electronic Records

  • 3 options for the records manager:
    • Preserve electronic records in ASCII format
    • Rely on micrographic media for long-term & archival retention purposes
    • Retain paper records

The comments of the speakers were followed by a question and answer session with the audience.

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